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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@orvaevitality.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@orvaevitality.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@orvaevitality.com.

Return & Refund Policy — Orvae Vitality

Last updated: July 24, 2026

At Orvae Vitality, we want you to feel confident in your purchase. Here's how returns and refunds work.

Your right to change your mind (14-day withdrawal period)

If you're a consumer shopping from the European Union, you have the legal right to withdraw from your order within 14 days of receiving it, without needing to give a reason (Article L221-18 of the French Consumer Code).

To exercise this right, contact us at hello@orvaevitality.com within 14 days of delivery. You then have a further 14 days to send the item back to us.

Important exception: opened hygiene and health products

For health, wellness, and hygiene products — including the Hot Flash Patch — the right of withdrawal does not apply once the packaging has been opened or the seal broken, for hygiene and health protection reasons (Article L221-28 of the French Consumer Code). This is standard across the industry for products that come into contact with skin.

This means:

  • Unopened, sealed boxes can be returned within 14 days for a full refund.
  • Opened boxes are not eligible for return or refund, unless the product arrived faulty or damaged (see below).

We recommend trying a single patch from your box before opening the rest, if you're unsure.

Faulty or damaged items

If your order arrives damaged, defective, or incorrect, you're covered regardless of whether the packaging has been opened. Contact us at hello@orvaevitality.com within 14 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A short description of the issue

We'll arrange a replacement or full refund, including return shipping costs, at no charge to you.

How to start a return

  1. Email hello@orvaevitality.com with your order number and reason for return.
  2. We'll confirm your eligibility and send return instructions.
  3. Pack the item securely in its original packaging and ship it to the address we provide.
  4. Once we receive and inspect the return, we'll process your refund.

Refunds

  • Refunds are issued to your original payment method within 14 days of us receiving the returned item.
  • Original shipping costs are non-refundable, except in cases of faulty or incorrect items.
  • Return shipping costs for a change-of-mind return are the customer's responsibility, unless otherwise stated.

Exchanges

We don't currently offer direct exchanges. If you'd like a different product or bundle, please return your eligible item for a refund and place a new order.

Non-returnable items

  • Opened hygiene/health products
  • Gift cards
  • Items marked as final sale
  • Products returned more than 14 days after delivery

Questions?

If you're not sure whether your item qualifies for a return, reach out to us at hello@orvaevitality.com before sending anything back — we're happy to help.

This policy applies to purchases made on orvaevitality.com and orvaevitality.fr. It's provided for informational purposes and doesn't affect your statutory rights as a consumer under French and EU law.